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Privacy Policy

Last updated: January 2026

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Jess Jane Nutrition respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

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1. What information we collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing or payment details

  • Health and medical history

  • Consultation notes

  • Any other personal information you voluntarily provide during consultations or communication

Sensitive health information is treated with the highest level of protection under Australian privacy law.

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2. How we collect your information

We collect your information when you:

  • Complete forms on our website (jessjanenutrition.com)

  • Book a consultation via MySimpleClinic

  • Communicate with us via email, Zoom, or other platforms

  • Participate in an online consultation

  • Provide information via pre-consultation forms

We may also collect non-identifiable website usage data through tools like Google Analytics.

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3. How we use your information

We use your personal information to:

  • Provide nutrition consultations and personalised treatment plans

  • Manage bookings and appointments

  • Send follow-up communication and support

  • Process payments and invoices

  • Comply with legal or regulatory obligations

  • With your explicit consent, send marketing emails, updates, or newsletters

You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.

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4. Third-party services

Your information may be stored or processed using secure third-party platforms, including:

  • MySimpleClinic – bookings, forms, and client notes

  • Square – payment processing

  • Zoom – virtual consultations

  • Google Analytics – website traffic insights

These services may store data overseas and have their own privacy policies. We ensure they comply with applicable data protection standards.

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5. Storage and security

All personal and health information is securely stored within MySimpleClinic, which complies with Australian privacy regulations. We take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

6. Access and correction

You have the right to access or correct any personal information we hold about you. To do so, please contact us at hello@jessjanenutrition.com. We will respond in accordance with the Privacy Act 1988 (Cth). You can also withdraw consent for marketing communications at any time.

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7. Cookies and website tracking

Our website may use cookies and similar tracking tools, such as Google Analytics, to monitor website activity and improve your experience. This information is not personally identifiable. You can manage or disable cookies via your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available at jessjanenutrition.com/privacy-policy. Significant changes may also be notified via email.

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9. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

Jess Jane Nutrition
📧 hello@jessjanenutrition.com
📍 VIC, Australia

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