Last updated: June 2025

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At Jess Jane Nutrition, I understand that life can be busy and unpredictable. If you need to cancel or reschedule your appointment, I kindly ask that you provide as much notice as possible so I can offer your time slot to another client.

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Rescheduling & Cancellations

• Cancellations or reschedules must be made at least 24 hours prior to your scheduled appointment time.

• Appointments cancelled within 24 hours of the scheduled time may incur a cancellation fee of 50% of the consultation cost.

• No-shows or cancellations made less than 2 hours before the appointment will be charged the full consultation fee.

• If you're running late, please let me know. Sessions will still end at the scheduled time, and no time extensions can be guaranteed.

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Refunds

• Refunds are not provided for late cancellations or no-shows.

• If you cancel with more than 24 hours’ notice, you can receive a full refund or transfer your session to a new time.

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Feeling unwell?

If you're unwell or unable to attend due to an emergency, please email me as soon as possible at hello@jessjanenutrition.com. I understand that unexpected things happen and will do my best to accommodate you where appropriate.

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How to Cancel or Reschedule

To cancel or reschedule, simply:

• Use the reschedule link provided in your booking confirmation email (if using MySimpleClinic), or

• Email me directly at hello@jessjanenutrition.com